Filtration Group Corp

Liquid Handling Sales Associate - Europe

Posted Date 2 months ago(9/14/2021 4:43 PM)
ID
2021-4364
Job Locations
US-GA-Fairburn
Company
POREX CORPORATION
Position Type
Regular
# of Openings
1

Overview

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.

With revenues of $1.4 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 6,000 employees who are united in their Mission to make the world safer, healthier and more productive.

Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential. Madison’s footprint spans across Europe, Asia and the Americas operating over 216 facilities in 45 countries, with over 12,000 engaged employees. Having successfully built market leaders in filtration, medical, safety, instruments, heat transfer, and indoor air quality, Madison generates revenue of $5 billion, with an enterprise value worth well over $7 billion.

Responsibilities

Our Liquid Handling (LH) business segment is seeking a Europe based team member who will be responsible for the European global LH customer management, growth of current European LH customers, and sales support activities to achieve revenue objectives, including protection of busines base and new business opportunities.  The Liquid Handling Sales Associate will assist in developing action plans that will address customer requests, needs and supply consistency.

 

Key Attributes

The ideal candidate will possess excellent communication skills in German and English to manage customer expectations, requests with internal team members and to effectively manage all facets of the business relationship including analysis of customer demand trends.  They will have strong relationship-building skills, as well as exceptional problem-solving and analytical skills. Candidates should be able to highlight their IMPACT throughout their organization(s) and able to thrive in a fast-paced and result- oriented environment. 

We expect this role to have a continuous improvement mindset and to help drive this culture throughout the organization. The position will report to the Liquid Handling Commercial Vice President.

 

Key Deliverables

  •  Manage customers’ demand, identify decision makers, build relationships, and be the primary contact for customer business needs and requirements while acting as a client activist with the focus on improving the client experience to increase revenue.
  • Manage complex, intricate customer relationships to protect and expand the base business by collaborating with internal departments to facilitate clients’ needs.
  • Orchestrate and collaborate with internal resources to consistently and effectively meet or exceed customers’ supply expectations.
  • Partner with Customer Care to achieve excellence in overall customer satisfaction.
  • Assist Customer Care and Quality personnel to resolve client complaints and work to prevent additional issues by recommending and analyzing ways to improve our processes.
  • Support efforts of LH Commercial VP in data gathering analysis and reporting.
  • Assist customers with options for meeting specific customer requirements when ordering Porex products.
  • Track all sales activities in Salesforce.com and keep current by regularly updating account information.
  • Procure accurate, timely demand forecasts from customers by which to effectively manage item demand cycles.
  • Secure project non-disclosure agreements and work with customers and Commercial VP to secure long-term contracts, blanket orders, or take or pay agreements.
  • Collaborate with LH team to understand important activity changes, customer satisfaction levels, and competitive activities.Manage supply agreements to assure compliance.
  • Ability to travel up to 15-20% including attendance at customer meetings, onsite or offsite and industry targeted trade shows.
  • Other duties as assigned.

Qualifications

Core Competencies

  • Proven track record of success in customer care and management toward achieving revenue, profit, and customer retention goals.
  • Highly responsive to customer needs and perceptive to issues within existing accounts.
  • Adept at using technology for effective management of responsibility: Internet, Microsoft Office Suite, Salesforce.com, etc.
  • Excellent verbal, analytical and written skills.in German and English.
  • Knowledge of financial terms, demand forecasting, manufacturing, and global supply best practices.
  • Intellectual curiosity coupled with a strong desire for on-going learning and development
  • Strong organizational and time management skills.
  • Flexible to respond to changing priorities and issues, able to multi-task, work on multiple concurrent projects.
  • Comfortable with ambiguity.
  • Proactive, motivated, strategic thinker who and relishes working with limited direction and oversight.
  • Excellent relationship building skills and the ability to work effectively in a team environment working across function and business units.
  • Confident and self-aware with excellent interpersonal and communication skills, both written and verbal.
  • Must be capable of quickly establishing credibility, influencing decision makers, and persuading professionals at all levels.

 

Experience and Education

  • Bachelor’s degree with focus on business administration, marketing, engineering, or related field.
  • Minimum of 2-4 years’ experience related to sales, customer care, or business development experience working for a manufacturing company (preferably medical device or healthcare arenas) promoting products in a Supplier-OEM relationship.

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