Filtration Group Corp

Customer Service Representative

Posted Date 3 weeks ago(11/9/2021 10:15 AM)
ID
2021-4397
Job Locations
US-TX-Breckenridge
Company
JONELL INC
Position Type
Regular
# of Openings
1

Overview

Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

 

As an energetic, motivated, team player who enjoys the personal and professional benefits of working hard, you will make a daily impact on our customers and business from the frontlines. You will work directly with customers to develop and maintain strong relationships and support sales from start to finish through order processing and entry, developing and recommending solutions to meet customer needs, supporting quality control, and communicating effectively, consistently, and professionally with customers on order status.

Responsibilities

 

 

Responsibilities

  • Processes inbound sales calls and purchase orders received via email, phone, or fax.
  • Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgment.
  • Enters and approves sales orders from customer purchase orders.
  • Recommends type of packaging or labeling needed on orders.
  • Reviews documents to ensure completeness and accuracy prior to data entry.
  • Participates in quality Management System issues relating to the sales function.
  • Partners with customers to address their project needs and assist in finding solutions.
  • Understands and supports sales policies and procedures to provide effective customer service.
  • Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Performs other duties as assigned by supervisor.
  • Embraces Filtration Group’s values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.

 

Knowledge, Skills and Abilities

  • Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities; exhibit objectivity and openness to others’ views. Contributes toward building a positive team spirit.
  • Proficiency in use of Microsoft Office; specifically Outlook, Excel and Word
  • Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.
  • Demonstrate confidence, a positive attitude, be a self-starter and possess good organizational skills. Individual should be committed to expanding product knowledge and utilize all available resources; striving for continuous improvement.
  • Exceptional interpersonal skills are critical. Self-starter, able to work with cross-functional teams. Strong time management skills that require little supervision. Ability to work under deadlines and focus on multiple projects with minimal supervision.
  • Ability to prioritize workload to meet changing business needs.  Individual should have the ability to adapt and work effectively with a variety of situations and personalities. Must be able to maintain integrity, confidentiality and professional maturity.

 

Qualifications

 

    • You deliver the highest quality of service using knowledge from prior experience, and you focus on making sure things are done correctly the first time. Working individually, with team members, managers, and customers, you are positive, confident, organized, and communicate ideas and solutions effectively using PowerPoint, Excel, Email (Outlook). You like making a difference and value your personal and professional development.
    • 2 – 5 years related experience.
    •  

 

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