Flow Dry Technology is a leading manufacturer of automotive desiccant components, which are critical to vehicle functionality and safety. We historically have focused on desiccant components for HVAC systems, winning the trust of discerning Tier 1’s. In the past two years, we have secured two patents in new applications that give us an opportunity to grow our business in other areas of the car. We have a lot of potential!

Flow Dry is part of Filtration Group, a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies. Filtration Group is a mission-driven, global market-leading company with a strong culture, which presents tremendous career growth opportunities.

Flow Dry is seeking a highly motivated and engaged Customer Service Representative to support sales efforts of industrial products through timely processing of new orders and ensuring customer satisfaction in the response, delivery, and service that is provided. Qualified candidates perform quality work within deadlines with or without direct supervision; act with integrity towards other employees, customers, and suppliers; contributing to the team on all assignments.

• Review, accept, and process purchase orders.
• Promote company capabilities and develop customer relationships.
• Coordinate customer requests for earlier than promised shipment of orders.
• Coordinate order activity with other functional departments of the company.
• Assist the customer in solving problems related to orders, service, and new business.
• Understand and follow IATF 16949 company procedures and work instructions related to Customer Service, when appropriate. In situations which may require deviation from company policy/procedure, the CSR is required to recognize these events and obtain approval of the Sales while providing recommendations for appropriate action. 
• Process customer purchase orders as sales orders according to procedural guidelines.
  • Acknowledge purchase orders, including any exceptions required
  • Interact with Purchasing, Estimating, and Scheduling to schedule work orders
  • Utilize and maintain EDI for order receipt, ASN’s, or as required by the customer
• Assist Sales and Product Management in preparation of quotations.
  • Accept and process verbal and written requests for quotations
  • Track progress of open quotes
  • Communicate price and deliver quotations
  • Answer product and price questions
• Communicate with the customer.
  • Product, price, delivery, shipping, and payment terms
  • Answer inquiries about order status, delivery, etc.
  • Communicate and/or negotiate change in schedules
• Maintain customer files and contact information, securing complete and current information on each customer.
• Process customer complaints and coordinate returns and requests for credit with Quality Assurance.
• Compose correspondence to customers as required.

• Associates Degree in Business or related field, or 10+ years of relevant experience
• Working knowledge of an ERP
• Detail oriented, organized, self-motivated team-player with good interpersonal and leadership skills.
• PC proficient using an ERP and MS Word and Excel.

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.   

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates.  Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.  With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.