Company Overview:

Universal Air Filter is a leader in custom air filtration solutions for protecting mission critical equipment.  Serving Telecommunications, Medical, Military, Renewable Energy and Industrial markets, UAF works to develop custom solutions that meet a variety of customer needs to keep critical electronics safe in indoor and outdoor operating environments.  A part of Filtration Group since 2012, UAF has a North American manufacturing in St Louis area as well as sales & engineering support in Taiwan.

Position Summary:

We are seeking a highly-motivated Sales Support Representative to join our team in Sauget, IL (St. Louis Metro Area).  This role will report to the Aftermarket Sales Manager and will be responsible for driving reorders for established Telecom customers for replacement filters to support 5G, broadband, and fiber networks.  This role is a critical customer-facing, sales, and sales support role.

• Manage the overall account relationship by providing tactical service and support to assigned customer base. Closely manage reorder schedules and material lists.  Nurture and develop responsibilities with key accounts as primary point of contact for reorders.
• Manage and drive reorders through analysis of order history, updating of quotes, proactive outreach, and sales closure.
• Manage SalesForce funnel of reorder opportunities and deliver to sales targets.
• Working with internal and external resources, provide customer service support in quoting, fulfilling demand, ensuring on-time delivery of orders, and trouble shooting other customer problems. Function as key liaison between UAF and customers to build and establish long-term business partnerships.
• Manage customer facing quality process.  Responsible for entry of quality concern cases (NMR process), participation in root cause/countermeasure implementation.
• Own and drive administrative tasks such as site label organization/preparation, changeout scheduling, confirmation and tracking of shipments, proactive communication to customers.
• Work closely with service team to coordinate service schedules with Changeout Technician team.

• Bachelor’s degree or no degree with 3-6 years of inside sales/sales support experience.
• Evidence of success in developing long-term relationships with customers and achieving sales targets.
• Experienced in analyzing data for up/down reporting
• Ability to thrive in a fast-paced environment
• Highly detail-oriented to manage complex and changing customer BOMs
• Process multiple tasks and assignments at the same time
• Able to manage time effectively
• Excellent verbal and written communication skills
• Proficient in MS Office: Excel, Word
• Experience with SalesForce and PowerBI preferred
• Builds strong relationships with office & shop floor employees

MORE ABOUT FILTRATION GROUP

Filtration Group is on a mission to make the world Safer, Healthier, and More Productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the indoor air quality, life sciences and industrial sectors. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry. With revenues of over $2 billion, Filtration Group is the fastest growing and one of the largest filtration businesses in the world. With over 9,700 employees, the Company serves its customers from a global footprint of 170 facilities in over 27 countries. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80% of the Company’s revenue comes from replacement / consumable products, many of which are specified into our customer’s products or processes.

Learn more at www.filtrationgroup.com 

Join us as we build a truly remarkable company that will long outlast us!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Filtration Group retains the discretion to add duties or change the duties of this position at any time with or without notice.

Filtration Group is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a background investigation.