Summary – Customer Service Representative:

The Customer Service Representative (CSR) will be based in Mineral Wells, TX and will report to the Customer Service Supervisor.  At Jonell Systems, CSR’s are responsible for sales support activities while also working to optimize customer and sales team communication.

The ideal candidate will be highly organized and focused on deliverables that help the organization better serve our customer base.  He or she will be able to communicate effectively while working within a fast-paced, entrepreneurial environment.

The CSR will provide exceptional customer service by responding to all inquiries received.

Primary responsibilities include but are not limited to the following:

• Enhance customer relationships through service
• Communicate effectively with customers and all other departments
• Accurately and thoroughly process, enter, and distribute information related to customer accounts, orders, requests for quotations and part numbering
• Provide product information
• Determine customer requirements, prepare and present quotations
• Provide phone support
• Responding to emails in a timely manner
• Perform other duties as required by the Customer Service Supervisor or other leadership

Benefits and Pay – Customer Service Representative:

Starting pay (hourly) $19.00 - $19.25.

Health and wellness benefits.

Health, dental, and vision insurance.

Vacation pay, sick time available.

401(k) retirement options available.

Company-provided life insurance.

Training and development opportunities.

Inclusive and engaged workplace culture.

Skills and Experience – Customer Service Representative:

• High School Diploma or equivalent required, Bachelor’s Degree preferred
• Ability to operate computer, with basic word processing knowledge
• Filtration product specific experience preferred
• Demonstrate the ability to work collaboratively, across job functions
• Ability to think strategically and execute tactically
• High energy, teamwork focused attitude
• Demonstrate high level of written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes in a logical sequence
• Strong organizational, time management, and communication skills with the proven ability to work on multiple projects at once.
• Should be able to prioritize, work independently, and solve problems, working comfortably under pressure

Solid punctuality / reliability required.

Team player able to contribute to the success of high performance, cross-functional team.

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.   

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates.  Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.  With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.

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