Facet is a global leader in aviation & refined fuel filtration with more than 75 years of providing innovative filtration and separation products to solve our customers’ most challenging problems. Globally our team members are passionate about delivering on our mission by ensuring our products are manufactured to the highest quality standards. As a result, every 2 seconds an aircraft takes off protected by Facet Filtration technology. Facet continues to lead the aviation industry with advanced filtration solutions from refinery to point of use across the spectrum of refined fuels. Facet’s global headquarters is in Tulsa, Oklahoma with manufacturing & distribution operations in Stilwell, Oklahoma & La Coruna, Spain and sales offices throughout North & South America, Europe & Asia.
Facet is on a mission to make the world safer, healthier and more productive.
Facet is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.
Facet is looking for an Customer Service Representative based in Tulsa, OK
Embraces Filtration Group’s values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.
EOE/AA DISABILITY/VETERANS
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Facet Filtration Group is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent require by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 918-696-3161.
The Customer Service Representative (CSR) for Facet Filtration Group will be based in Tulsa, OK and report to the Customer Service Director. This role is integral to ensuring seamless order management and delivering exceptional customer experiences. The CSR will engage with customers to resolve inquiries, manage orders, proactively address concerns, and ensure effective management of customer occurrences to drive satisfaction and retention.
The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to manage complex customer interactions. They will also be proactive in identifying and resolving issues, maintaining accuracy, and supporting continuous improvement initiatives.
Responsibilities
Knowledge, Skills, and Abilities
Qualifications
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