Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.

Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential. Madison’s footprint spans across Europe, Asia and the Americas operating over 216 facilities in 45 countries, with over 12,000 engaged employees. Having successfully built market leaders in filtration, medical, safety, instruments, heat transfer, and indoor air quality, Madison generates revenue of $5 billion, with an enterprise value worth well over $7 billion.

Jonell Systems provides Filtration Solutions for oil & gas, refining, power, chemical, and petrochemical markets. Customers rely on us to deliver innovative filtration solutions for a wide range of applications ranging from injection water to final product filtration.

Job Summary

We are seeking a part-time, entry-level IT Support Technician to provide on-site desktop and basic infrastructure support for our Breckenridge, TX location. This role works closely with a third-party remote helpdesk and focuses on resolving escalated tickets that require physical presence, hands-on troubleshooting, or local coordination. This position is ideal for someone beginning an IT career who wants practical experience while maintaining a reduced weekly schedule.

Growth Opportunity

This part-time role provides hands-on IT experience and exposure to professional helpdesk workflows. It is well-suited for candidates looking to build foundational IT skills with the potential for future expansion of hours or advancement into full-time IT roles.

Key Responsibilities

Desktop & End-User Support

• Respond to escalated IT tickets from a third-party remote helpdesk during scheduled on-site days
• Provide hands-on troubleshooting for desktops, laptops, monitors, printers, and peripherals
• Assist users with basic software issues (Windows OS, Microsoft 365, browsers, standard business applications)
• Perform workstation setup, moves, adds, and changes for new hires and existing staff

Escalation & Coordination

• Serve as the on-site point of contact for the remote helpdesk and IT leadership
• Perform tasks that cannot be completed remotely, including hardware swaps, cable checks, and power resets
• Document findings and resolutions clearly in the ticketing system
• Escalate unresolved or complex issues to the appropriate IT team or vendor

Hardware & Asset Support

• Image and deploy PCs and laptops according to company standards
• Replace common hardware components (keyboards, mice, monitors, docks)
• Assist with IT asset inventory tracking and equipment organization
• Coordinate warranty repairs and vendor service calls as needed

Basic Network & Office Support

• Perform basic network troubleshooting (checking cables, switch ports, and Wi-Fi connectivity)
• Assist with printer, copier, and scanner issues
• Support basic conference room and A/V setups

Required Qualifications

• High school diploma or GED
• Basic understanding of Windows-based computers and common office software
• Strong customer service and communication skills
• Ability to work independently on-site with guidance from a remote helpdesk
• Comfortable following documented procedures and escalation paths
• Reliable transportation to the Breckenridge location

Preferred (Not Required)

• Prior helpdesk, desktop support, or technical internship experience
• Familiarity with IT ticketing systems
• Basic knowledge of networking fundamentals
• CompTIA A+ or similar entry-level certification

Work Environment

• On-site office and production environment
• Frequent interaction with end users
• Occasional lifting of IT equipment (up to ~40 lbs)

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