Company Background – Filtration Group and Madison Industries Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.

Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential. Madison’s footprint spans across Europe, Asia and the Americas operating over 216 facilities in 45 countries, with over 12,000 engaged employees. Having successfully built market leaders in filtration, medical, safety, instruments, heat transfer, and indoor air quality, Madison generates revenue of $5 billion, with an enterprise value worth well over $7 billion.
Jonell Systems provides Filtration Solutions for oil & gas, refining, power, chemical, and petrochemical markets. Customers rely on us to deliver innovative filtration solutions for a wide range of applications ranging from injection water to final product filtration.

Summary
We are looking for an experienced Customer Service Representative to join our team. We focus on driving exceptional customer service by providing the highest quality at the lowest price, with the quickest delivery. The Customer Service Representative will support this mission through working with a customer service-focused approach, and demonstrating excellent communication and professionalism at all times.

Responsibilities

• Processes inbound sales calls and purchase orders received via email, phone, or fax.
• Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgment.
• Enters and approves sales orders from customer purchase orders.
• Recommends type of packaging or labeling needed on orders.
• Reviews documents to ensure completeness and accuracy prior to data entry.
• Participates in quality Management System issues relating to the sales function.
• Partners with customers to address their project needs and assist in finding solutions.
• Understands and supports sales policies and procedures to provide effective customer service.
• Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Performs other duties as assigned by supervisor.
• Embraces Filtration Group’s values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.

Knowledge, Skills and Abilities

• Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities; exhibit objectivity and openness to others’ views. Contributes toward building a positive team spirit.

• Proficiency in use of Microsoft Office; specifically Outlook, Excel and Word
• Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.
• Demonstrate confidence, a positive attitude, be a self-starter and possess good organizational skills. Individual should be committed to expanding product knowledge and utilize all available resources; striving for continuous improvement.
• Exceptional interpersonal skills are critical. Self-starter, able to work with cross-functional teams. Strong time management skills that require little supervision. Ability to work under deadlines and focus on multiple projects with minimal supervision.
• Ability to prioritize workload to meet changing business needs. Individual should have the ability to adapt and work effectively with a variety of situations and personalities. Must be able to maintain integrity, confidentiality and professional maturity.

Qualifications

• 2 – 5 years related experience.
• PowerPoint and Excel expertise.
• Excellent verbal and written communication skills.
• Proficient in MS Office, and other office software applications Professional appearance and demeanor.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.

Physical Demands

•While performing the duties of this job, the employee is frequently required to do the following:

1. Sit for prolonged periods.
2. Coordinate multiple tasks simultaneously.
3. Flexible work hours.

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