Filtration Group Corp

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Location : Location US-IA-Cedar Rapids
The Global Filter Customer Experience Manager will report to the Director of Sales and will be based in Cedar Rapids, Iowa. The Customer Experience Manager will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. They play a pivotal role in Global Filter’s success by implementing customer-centric strategies, initiatives, improving processes, and developing brand reputation through exceptional customer interactions. The Customer Experience Manager will have a strong understanding of the Global Filter product portfolio, sales process, customer lifecycle, virtually building relationships in general, and post-purchase technical support.   The ideal candidate will be a self-motivated quick learner, with a basic technical inclination and a strong bias for action. The candidate will possess a customer-centric mindset, leadership skills, sound communication skills, analytical skills, the technical knowledge to adapt to customers’ needs through problem solving, and be comfortable presenting and utilizing several video and/or phone conferencing tools. The person must be able to lead customer service and product manager teams by fostering a collaborative team environment to ensure a culture of success is maintained.
Global Filter