Summary
The Customer Service Representative is responsible for the processing of orders received from customers by telephone, fax, e-mail, and portals. The position also requires frequent interaction with all members of the organization, distributors, and end-users in a fast paced high volume environment.
The CSR develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The CSR acts as liaison between the client and the production staff to maximize efficiency and exploit sales opportunities as well as handles incoming communications, gathers specifications...